There’s nothing more frustrating than when you are listening to music on your AirPods and they keep cutting out.
The wireless AirPod earbuds have become really popular ever since their launch in 2016. However, just like any other piece of technology, people have been constantly reporting problems with their AirPods or AirPods Pro.
But, AirPod users have also noticed that sometimes their AirPods are cutting out and are confused about what might be causing the issue.
Below, we’ll explain what might be causing the AirPods to cut out and how to fix the issue.
Before presenting some solutions to the AirPods cutting out the issue, let’s explore the reasons for this problem.
So, troubleshooting solutions can vary from simple to complex depending on the issue. Keep on reading to discover how to fix your AirPods cutting out.
We’ll start exploring from the simplest to the more complex solutions about how to fix if your AirPods are cutting out.
The most common reason for the disconnects is the low battery level of your AirPods. If you are using iPhone, you check the AirPod battery via the Battery widget:
Now, you will be able to keep track of your AirPods battery life and make sure it doesn’t get too low to affect the audio and connection.
Alternatively, you can put the AirPods back in the charging case with the lid open. Then bring your iPhone near the headphones, and you’ll see a notification window on your phone showing the charging status of the case and the individual AirPods.
This may be an obvious fix, however, if you keep your iPhone at a distance from your AirPods, it may cause the patchy connection and your AirPods to cut off. Try keeping your phone closer than 30 feet from your AirPods and the issue should be fixed.
Make sure you have selected AirPods as the audio source on your iPhone:
Note: When you are making a call, tap on the speaker icon to change the audio source.
If the battery distance and audio source are okay, next you should check the Bluetooth settings. As we mentioned previously, AirPods use Bluetooth to connect to your device, and an issue with the connection may be causing the earbuds to cut out.
To check if Bluetooth is enabled on your device:
If Bluetooth is on and you still experience issues, you can turn it off and on again:
If the problem is still not fixed, you may go a step further and unpair your AirPods from your phone, and reconnect them again.
To unpair your AirPods from your iPhone:
To reconnect your AirPods:
Automatic ear detection is a smart feature that automatically detects when the AirPods are in your ears. If you take the AirPods out of your ear, the music stops. If you put them back in, the music continues to play.
However, the feature may also cause the disconnect issue, especially if you share your head while wearing the AirPods. It’s a good idea to disable the automatic detection:
You can also try disabling ‘Automatic switching between devices’ - a feature that allows AirPods to switch between connected Apple devices automatically. This is helpful if you have several Apple devices. However, it also may cause the AirPods to randomly cut out.
To disable the feature, go to Settings > Bluetooth > ‘i’ icon next to the AirPods. Then tap on ‘Connect to this iPhone’ and make sure the Automatic switching between devices option is off. Then select the ‘When last connected to this iPhone’ option.
In case none of the solutions above solved the problems with the AirPods disconnecting, you can try to reset your AirPods.
After the process is finished, the indicator light will flash white.
The issue with the AirPods cutting out may be also caused by outdated firmware. Check if there is an update for the firmware:
Sometimes resetting the network connection can help to resolve any network issues that prevent your phone from connecting to your AirPods.
To reset the network connection, go to Settings > General > Reset > Reset Network Settings. After this, reconnect your AirPods and check if the issue is fixed.
You may also try cleaning your AirPods from dirt that has accumulated in the speakers and thus may be causing the audio to cut out.
You can use a microfiber cloth and a fine-edged tool such as a toothpick, dental floss stick, bobby pin, needle, or a cotton swab to dig the dirt out of the tiny corners.
The solutions listed above should help you eliminate the issue and get your AirPods in working order. However, if you tried all the fixes and your AirPods are still cutting out, the best solution is to visit the Apple Store and explain your issue.
The connection problem may be due to a hardware defect that can’t be fixed, and you may need to get new headphones.
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