Millions of users worldwide are using the popular streaming service Spotify, and there is a good reason behind it. The platform gives access to an extensive library of songs, videos, and podcasts that suit everyone’s tastes.
On the other hand, we have Roku, which stands as the carrier for streaming movies and TV shows on our smart TVs.
That being said, it seems that lots of users want to take advantage of the wonderful opportunity to stream Spotify on their Roku TVs. But, streaming Spotify on Roku does not always go that smoothly, as many have reported that it is not working on their Roku TV.
The road to seeking out answers to fix these issues can be somewhat troubling, and that is why we gathered all the possible fixes for you to try.
So, if you want to find the solution and answer the issue you are facing when Spotify is not working on your Roku TV, keep on scrolling.
Bonus read: How to fix Spotify not playing downloaded songs?
For those who did not know, Roku has a restriction for up to 5000 channels for installation. So, you might have reached your limit, which is why the Spotify channel does not appear on your Roku. It usually results in the message “Can’t locate Spotify on Roku/Could not connect to Spotify.”
When there is an internet issue, the Roku device cannot function properly. Sometimes, this can be due to the Internet being slower than necessary or just a disconnection from it that might cause Spotify not to work.
Also important, check the speed of your Wi-Fi connection.
Important Note: You need to have at least 3Mbps to stream standard resolution, and you must have at least 25Mbps to watch 4K UHD content.
Remember that Spotify is available on all Roku TV models plus several Roku streaming devices (model version 3600 and above). Roku OS 8.2 is the minimum software needed for Spotify to work on it.
So, check to see which software system your Roku has and if it is an outdated one, you need to upgrade it to solve the issue when Spotify doesn’t work on it.
Note: Roku devices are designed to make updates to their software automatically.
But, you must also do the update checks manually if you have installed a certified or non-certified channel or if you have turned off your device for a longer period of time (several hours or days).
To manually check for updates on your Roku device, these are the steps to take:
If there is an update available, your Roku device will install it automatically.
This is especially applicable if you are using a Roku Streaming Stick or Roku Media Player. Rebooting your smart TV might help resolve some electronic glitches.
To reboot it, this is what you’ll need to do:
The temporary and unnecessary cache that is stored on the Roku device can eat up a lot of the storage space on it, causing it to slow down or not function at all.
We gathered every possible fix there is to this problem, so all you need to do is find yours.
Many users had reported that when they were trying to use Spotify on Roku, they would get the message saying “Channel Install Failed” or “Could Not Open/Add Spotify Music.”
Usually, this means that there is no free space on your Roku to store all the data one user has on their Spotify account. But, there is a fix for that too:
Just as a reminder, for those that haven’t done a factory reset on their Roku, these are the steps to take:
When this happens, users usually get a message that the network is not connected. The frustrating part here is that they will still be able to sign onto their channels.
So, this is how to troubleshoot this issue:
When this happens, you should try removing Spotify from your Roku device and then adding it again.
If you face issues when your Spotify is freezing on your Roku, from time to time, it might be because the Spotify channel was not properly installed or did not update and so became corrupted.
So, what you should do, is reinstall the Spotify channel once again, go to the Roku Home screen > highlight Spotify > press on the * icon > select the Remove Channel option.
Then also, restart your Roku device to clear its corrupted data by navigating to Settings > System > System Restart.
Another bonus read: How to turn off shuffle on Spotify?!
Remove Spotify from the Roku Home screen (press the * key on the Roku remote > choose the option Remove Channel. Proceed by navigating to Settings > System > System Restart.)
Sometimes, it might happen that you are searching for some track on your Spotify channel, and you end up getting an error message that reads Code 16.1.
This issue won’t be resolved just by restarting your Roku device and uninstalling, and then reinstalling the Spotify app. Instead, you can do the following:
By doing these steps, you will also clear all the unnecessary cache data that eats up your Roku’s storage space.
Additionally, you can do a Factory Reset by navigating to Settings > System > Advanced System Settings. Then go to Factory Reset, and this will unlink your Roku device from your Roku account so you can set up your account once again.
If you cannot hear any sound on your Roku and this happens only when you play content on Spotify, there might be an issue with an unstable internet connection, an outdated version of the Spotify app, overused RAM or CPU, etc.
Sometimes, it might happen that your particular Roku device does not support Spotify, so you cannot find the Spotify app in the Roku Channel Store.
Make sure to check your Roku’s device model and software version to see if it supports Spotify or not.
If none of the above-mentioned fixes worked out for you for any of the issues you might be dealing with. Sometimes, the last solution is factory resetting your TV.
However, be aware that a factory reset will remove your data and reset customized settings, and the steps to do it differ on the type of TV model one is using.
So, if you decide to do this, the typical way it is done is:
When the Reset is over, set up your Roku device from the beginning as you did when you were first trying to set it up.
Probably the last thing you can and should do by all means is contacted Roku’s customer support. Fortunately, you can do it any time you want, 24/7. They will get back to you as soon as possible and provide you with the best solution for your issue.
We can also assist you with other issues you might be dealing with Spotify, for example, when you can't view artists on Spotify, when your Spotify keeps pausing, or when Spotify can't play something that you want to listen.
Did you know that you can also stop Spotify from adding songs - we have another post on that too.
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