How to Fix: Instagram 'Confirm Your Info on the App' Not Working

Written by Tijana - Reviewed by Tanja Social Media / Instagram

4 min read

Due to numerous account hijacking, followed by many lawsuits, Instagram has started implementing many features that are being used to protect Instagrammers and their accounts.

One of those features pops up each time suspicious activity gets noticed by Instagram on its users’ accounts, followed by a prompt saying ‘We noticed unusual activity from your account. Confirm your info from the Instagram app to get back to your account’.

Once this prompt shows up, you’ll need to go through some security actions in order to get your Instagram account back. In this particular case, you’ll be asked to confirm your identity by filming and uploading a video selfie.

However, many users who were having issues, followed by this prompt, encountered another problem - they were unable to complete the video selfie.

Reportedly, after trying to upload the video, another prompt pops up, saying ‘Oops, an error occurred’, and the Instagram app crashes.

Luckily, since this issue was common for a lot of users, the problem is solvable, and it can be fixed with a few steps. Therefore, follow the steps in the guide below to get rid of the annoying prompts and get back to scrolling through your Instagram feed.

How do I fix the ‘Confirm your information on the app’ error message?

As we mentioned, in order to get rid of the ‘Confirm your info’ prompt, you’ll need to complete a video selfie verification so that you can prove your identity.

However, according to user reports, this issue is almost always followed by another error, which probably is a consequence of some bug in the Instagram app.

Based on user experiences that have this same issue, most of them resolved the problem by uninstalling and reinstalling the app, however not immediately.

For some users, 24 hours were enough for the issue to disappear, and they were able to get their Instagram accounts back.

However, for others, the issue remained present for 48-72 hours before they reinstalled the app.

Completing the Video Selfie Verification

The only method to finally get rid of the ‘Confirm your info’ prompt is by following the steps Instagram gives as guidelines.

However, since you’re probably stuck with all the errors that keep popping up, you can try to login from a different device, and try finishing the Video Verification from another device.

After initiating the video verification, pay attention to the camera placement, and make sure your face is visible while filming. Also, your face needs to be in the circle, and you shouldn’t be too close, or too far from the camera.

Instructions will show up on the screen, so you need to follow the prompts provided by Instagram.

After you finish all the steps, another message will pop up, notifying you ‘Video Selfie Complete’, and you’ll need to submit it after finishing.

You might also like to read what it means when you see 'Instagram User' instead of a name in DMs.

Fixing the Video Verification not working

If the video verification is not showing up, and you can’t finish the process of verifying your identity, this may be due to Instagram needing access to your camera.

If you’re unsure whether Instagram has camera access or not, you can double-check by following these steps:

  1. On your phone, open the ‘Settings’ app.
  2. Next, find the Instagram app, and click on it to open it.
  3. Find the ‘Camera’ feature, and enable the feature to give Instagram access to your camera.

After finishing with the access features, force close the Instagram app, and reopen it again. Log in to your Instagram account, and check if giving Instagram access to your camera fixed the error.