If you get the "Oops, an error occurred" message on Instagram, try the fixes below:
Sign into Instagram in incognito mode.
Have you received the “Oops, an error occurred” message on Instagram? Many other Instagram users have reported they have received this pop-up error message. Below, we’ve listed the reasons for the issue and how to fix the “Oops, an error occurred” on Instagram.
The “Oops, error occurred” error may be due to a bug in the app. However, the error message also shows up when Instagram registers suspicious activity like you have exceeded the limit for liking, commenting, following and unfollowing. The error might also occur when you are trying to log in to your Instagram account, trying to like or upload a post or story.
The Instagram “Oops, an error occurred” most often appears when you are using Instagram on a Chrome on Firefox browser.
Some of the other reasons for the error are:
Bonus: How to Fix Instagram Video Selfie Verification Error.
There are a few things you can try to resolve the “Oops, an error occurred” error.
The most common reason you get the error message is the weak network connection. So, the first thing you should do before trying any of the other fixes is to check if you have a good connection.
If you are using Wi-Fi, unplug the modem, leave it for a few minutes, and plug it in again. This should resolve any connection issues.
If you’re using cellular data, turn on the Airplane Mode, and after a minute, turn it off again.
Explore what to do if Instagram 'Confirm your info on the app' is not working.
Go to Downdetector.com to check if Instagram is down. Sometimes, the “Oops, an error occurred” message may be because of an internal issue with the app. In this case, there’s nothing else to do but wait for the issue to be fixed.
If the installation of the app has been corrupted, it fails to load modules for proper operation. If this is the case, you may try resetting and reinstalling the app. Here’s how to reset and reinstall the app on an Android device.
To reset your Instagram app:
Now, go to the Google Play Store and install the Instagram app again.
If you are using an iPhone, delete the Instagram app and reinstall it again from the App Store.
Restarting the device could help to solve any issues with the app. Regardless if you are using a phone, tablet or computer, restart your device and check if the error is solved.
If you are using Instagram on a web browser and you get the error, try switching to another browser. For example, if you got the Instagram “Oops, an error occurred” on Chrome, open Instagram Firefox or Safari.
If you don’t have another browser on your device, try the next fix.
If you are using Instagram on a web browser, and the browser’s cache or cookies are corrupt, it may be causing the “Oops, an error occurred” issue.
A way to solve the error is to log into Instagram in an incognito mode.
If there’s a temporary glitch in the server that’s preventing you from logging in to your Instagram account and showing the error message, you may fix it by resetting your Instagram password may fix the glitch and solve the issue.
If the issue persists:
If the error still hasn’t been fixed, wait 24 hours to log into Instagram and check if the problem is solved.
If you still get the “Oops, an error occurred” message, the only solution is to contact Instagram’s support. Open Instagram, go to ‘Settings’, tap on ‘Help’, then select ‘Report a Problem’. Here, describe the issue you are experiencing, and someone from Instagram’s support team should reach out within five working days.
The “Oops, an error occurred” message may appear because of a bug, suspicious activity, an Instagram server outage, or other issues with the app. In this post, we’ve presented several solutions that should help you resolve the issue.
If you are experiencing similar issues with Instagram, check out how to fix it if you see on Instagram 'Sorry we couldn't complete your request'.