Just like all other social media apps, Instagram has its fair share of errors. Users have reported experiencing 'Challenge required', ‘Couldn't load image, tap to retry’ and even ‘Instagram Reels not working’. But, one of the most common errors displayed on Instagram is the ‘Sorry we couldn't complete your request' error message while trying to log into your Instagram account.
This error may be caused by several reasons, such as your account being suspended due to a violation of Instagram policies, server connectivity problems, wrong username and password, etc.
If you’ve got this error message, in the article below, we’ve lined up all the ways you can fix the Instagram ‘Sorry we couldn't complete your request' issue.
The first and most common reason for the ‘Sorry we couldn't complete your request' error message is poor internet connectivity.
Check if your mobile data connectivity is good and if you’ve turned it on. If your mobile data is on but the connection is still bad, make sure that you have not used all your data balance, or you may need to renew it.
If you are using Wi-Fi, make sure you are close to the router and in a good connection range.
Another thing you could try is clearing cache and storage data from your Instagram app. For this, you need to go to your phone settings.
On an Android device:
On an iPhone, you don’t have the option to clear cache or storage. You have to delete and reinstall the app:
Now, go to the App Store and reinstall Instagram.
Sometimes, restarting your phone is the simplest solution to tech issues with your phone and apps. Restart your phone by holding the power button and selecting ‘Restart’.
Restarting your phone turns off the network connection and makes a fresh connection before connecting to Instagram's servers. If this didn’t fix the issue, continue to the next step.
The issue may arise because you are not using an up-to-date version of the app. To update Instagram:
If there’s no update available, or you’ve updated the app and it didn’t fix the issue, continue to the next steps.
Another method that can help you fix the "Sorry we couldn’t complete your request" error is to uninstall and then reinstall the Instagram app.
Check out also what it means when you see "Instagram User" instead of a person's name on Instagram.
If you’ve tried all the above fixes and nothing works, you may also try signing into your account with a confirmation code sent via SMS:
Temporarily disabling your account will remove the error and give you access to the app.
This should remove the error and you should be able to log in to your account normally.
Another solution to the issue is cloning your account. You can do this with a third-party cloning Parallel Space app. The app allows you to use another instance of Instagram on your phone at the same time.
You may also try signing into Instagram from a different device. Try using another phone, tablet or a computer web browser.
This will help you figure out if the issue occurs only for your phone app. If you are able to access your Instagram account from a different device, it will rule out any problems with the Instagram server. However, if you are still unable to sign in to your account, check the next fix.
Instagram servers are usually reliable, but it can sometimes happen that they are down, which may be causing trouble with logging into your account.
Check Instagram’s official help page for any current issues and problems with their servers.
You can try this approach if you are using Android and have previously rooted your Android device.
If none of the above solutions worked, you can also consider contacting the Instagram Support center.
You might also find it helpful to learn what to do when you get the message “We’ve detected suspicious activity on your Instagram account and have temporarily locked it as a security precaution” and your Instagram account has been temporarily locked.
The ‘Sorry we couldn't complete your request' error message could appear because of several reasons, most commonly violation of Instagram policies, server connectivity problems, wrong username or password. The fixes listed in this post can help solve the issue. Try them in the order they're listed, and hopefully, you'll resolve the issue.