What Is My Netflix Service Code and How to Use it?

Written by Emilija - Reviewed by Ivana Streaming / Netflix

10 min read

The years-long leading streaming service - Netflix, has many amazing features whose primary purpose is to keep the user accounts safe and secure.

As of April 2022, the platform counts an amazing number of 222 million active users, putting Netflix at the top of the list of best movie and TV show streaming services currently available on the market.

Unfortunately, due to the gravity of the platform, it often happens for its users to be subject to cyber account hijacking, which is a major inconvenience and a big hassle to getting your account back.

Hence, all major platforms create alternatives that allow their paying customers to keep track of their accounts, and if worse comes to worst, they’ll be able to get their accounts back easily.

Regarding the Netflix ‘My service code’, it can most simply be explained as a one-of-a-kind number, which is issued to Netflix users to easily get a hold of Netflix’s customer support services.

The number is generated in the account settings on Netflix, and the code’s validity has an expiration timing of two hours.

Generally, Netflix generates service codes that can help you resolve any issue related to its platform.

When users receive the code, they can contact Netflix's customer support and use the code to be verified.

This means that Netflix service codes allow their support team to easily identify users’ profiles and repair issues they are experiencing.

Since the codes are valid for two hours, after the old one expires, users can request a new one.

If you are facing issues with one of the most famous TV shows and movie streaming platforms, maybe it is time to call their customer support and try out this trick.

How to find the Netflix service code?

Since the platform is available across multiple devices, the ‘My Netflix Service Code’ feature can be accessed from a big number of different types of gadgets.

The Netflix service codes can be accessed on the following devices:

  • Computers, laptops - both Windows and macOS
  • Android and Apple mobile devices
  • Nintendo Wii U
  • PlayStation 3, PlayStation 4, PlayStation 5
  • Xbox 360 and Xbox One
  • Roku 3
  • Smart TV, Blu-Ray players, and set-top boxes

How do I get my Netflix service code?

As we mentioned, the Netflix service code can be accessed across multiple platforms - computers, smartphones, and gaming gadgets like Nintendo and the PS.

Hence, the step-by-step is a bit different, depending on which device you’re trying to access the code.

In the guides below, you can learn how to access your code based on which device you’re using:

How to get the Netflix service code for computers/laptops:

  1. Log in to your Netflix account using the web browser.
  2. Click on the avatar in the upper-right corner and click on ‘Account’.

netflix-account

  1. From the list of options, select ‘Service code’netflix-service-code
  2. On the following screen, you’ll be able to see your service code.

netflix-service-code

How to get the Netflix service code for mobile devices:

An important note before we initiate the step-by-step process of finding your ‘My Netflix Service Code’ using your smartphone, the mobile app does not have a feature that allows users access to the code. In order to find it from your smartphone (for both Android and iOS), you’ll need to open the web browser or switch to a laptop/computer.

  1. Log in to your Netflix account from a web browser.
  2. Click on the avatar in the upper right corner and click on ‘Account’.
  3. Select ‘Service code’.
  4. Your service code will appear, and it will be valid for two hours before it expires. If it does, you can follow these same steps to activate a new service code.

How to get the Netflix service code for other devices:

  1. From the Netflix app on your device, navigate to ‘Settings’.
  2. Under ‘Settings’, find the ‘Get Help’ section, and open it.
  3. On this screen, select ‘Customer Service’ or ‘Contact Us’.

How do I get an activation code?

The ‘My Netflix Service Code’ is often confused with the Netflix activation code. These two are not the same, and cannot be mutually used for both purposes. The purpose of the activation code is to protect its users. When a new log-in is registered to an already existing account, a six-digit code will need to be entered in order for the verification process to be finished.

The activation code from Netflix is usually sent out when a new device connects to an already-existing account, or when the device you’re using has updated its software.

Follow these steps to get your activation code:

  1. Sign in to your Netflix account, and open the Netflix activation page.
  2. In the ‘Activate Your Device’ field, enter the code that was displayed on the screen.

Is someone using my Netflix?

In instances when an unknown device logs into your account, Netflix sends out emails notifying you that a new device has accessed your Netflix account.

Hence, if you received an email from Netflix about new activity in your account, that you do not recognize, you can double-check who has been using your account by checking ‘Recent Device Streaming Activity’.

If you want to check, follow these steps:

Note: It would be optimal to use a web browser for these steps, and navigate to the Netflix website.

  1. Open the ‘Settings’ menu, and scroll down to the ‘Settings’ section.
  2. From there, click on ‘Recent Device Streaming Activity’.
  3. A list of active devices will show up, consisting of the type of device, general location, and IP address.

recent-device-streaming

Bonus: Why Can’t I Remove My Payment Info on Netflix?.

How did my Netflix account got hacked?

Unfortunately, Netflix accounts are often hacked. The worst-case scenario when a Netflix account gets hacked is when the email gets changed, which makes the restoring of the account nearly impossible. If you simply noticed unknown activity on your account, but you’re still able to access it, we still recommend you take some action to protect your account.

Hence, the first thing you should do is check ‘User Activity’. If you notice any suspicious activity, make sure to immediately change your password.

user-activity-netflix

If you’re having trouble accessing your Netflix account, and you believe it got hacked, you can check out our Netflix Account Hacked: How Do I Get It Back? article for an in-depth explanation of what you can do to get it back.

Check out: ​​How to Fix Netflix Error UI3012.

Additional Frequently Asked Questions

  1. How do I get in touch with Netflix’s Customer Service?

To get in touch with Customer Service, open Netflix's Customer Service page, and tap/click on the ‘Call Us’ or ‘Start Live Chat’ feature.

If you’re using the Netflix app, this process will be easier.

  • Tap on your profile icon in the upper-right corner.
  • Tap on ‘Help’.
  • From the list of options, tap on ‘Call’ or ‘Chat’.
  1. What does the NW-3-6 code stand for on Netflix?

Since Netflix is an online streaming service, it often happens for errors to happen. The NW-3-6 code indicated an issue in establishing a connection between the device you’re using and Netflix’s services.

It would be optimal to perform a restart on both the device you’re using and your router. Check whether the issue has been resolved after.

  1. What does the TVQ-PB-101 code stand for on Netflix?

The TVQ-PB-101 code shows up when an error occurs. This code is usually followed by a message, stating ‘We’re having trouble playing this title right now. Please try again or select a different title’.

This error code is one of the most common ones and is typically resolved by exiting the Netflix app and launching it once again. If the error persists, restart the device you’re using at the moment, and check if the issue has been resolved.

  1. How do I use Netflix secret codes, and what are they?

Since Netflix has such a massive variety of content to choose from, it’s nearly impossible to access every single title available.

This is why there are Netflix ‘secret’ codes that you can enter to browse through titles and categories that are usually not showing up on your home page.

Each category has a distinct code, which will open a new ‘hidden menu’.

To unlock the hidden library on Netflix, you need to use the following URL:

​​www.netflix.com/browse/genre/CODE, just make sure to switch the word ‘code’ at the end with the appropriate code for the content you’re looking for.

To find some of these categories, use the following codes:

  • Comic book/superhero movies: 10118
  • Action and adventure: 10702
  • Western movies: 7700
  • Adventure: 7442
  • Action thrillers: 43048
  • Sci-Fi: 1568
  • Action comedies: 43040

Note: These codes might get changed by Netflix. To make sure you’re looking for the right code, double-check using the Netflix Codes website.