How to Fix: Snapchat Deleted My Account

Written by Tijana - Reviewed by Ivana Social Media / Snapchat

5 min read

Issues with the Snapchat app happen often, and the newest issue users are placing complaints about is Snapchat deleting their accounts.

Apparently, users get locked out of their accounts, and it seems as if the Snap account doesn’t exist anymore.

This is quite confusing, especially if you didn’t receive any type of ban notification.

Additionally, once a Snapchat account gets deactivated, the account stays temporarily deactivated for 30 days, before getting deleted and removed permanently. Several user complaints were placed about the account getting deleted before those 30 days expired.

Hence, if you’re one of the many users wondering why ‘Snapchat deleted my account?’, you’re in the right place. We’ll try to help you to recover your Snapchat and all your memories saved on the platform.

We did some research, and below we will give you several different methods on how you can try to get your Snapchat back.

Why did Snapchat delete my account?

Reportedly, Snapchatters are opening the instant messaging platform, only to realize their account has been permanently deleted.

In December 2021, Snapchat Support posted on Twitter that they were aware of the issue Snapchatters were experiencing, and they were trying to solve the problem.

Therefore, the reason you’re currently unable to log into your Snapchat account might be simply due to Snapchat being down.

Submitting a support ticket

According to Snapchat, for those users that are unable to access their accounts, even if an issue was resolved with their servers, you should submit a support ticket on Snapchat's Support Page.

  1. Open the link, and select ‘I can’t access my account’.
  2. Next, select ‘I see an error message when I log in’.
  3. Select ‘Yes’ when asked to submit a support ticket.

After finishing the support ticket, all you can do is wait for Snapchat to review your complaint, and eventually get your account back.

How do I recover a temporarily deleted account on Snapchat?

Besides contacting Snapchat for any issue you might have experienced due to an error on their end, there are different ways to recover deleted Snapchat accounts.

If the 30-day period hasn’t ended since you deleted your account, follow these steps to recover your account:

  1. Open the Snapchat app, and log into your account as you usually do by typing in your username and password.
  2. You’ll see a prompt from Snapchat asking you whether you want to ‘Reactivate your account’. Click on ‘Yes’, and then ‘OK’.

An email will be sent to you notifying you that your Snapchat has been reactivated.

How do I recover my Snapchat account?

Depending on what kind of recovery you need, the methods vary.

If your account got deleted accidentally by Snapchat, you should do as we mentioned above - contact Snapchat Customer Support, and wait until they reach out to you to let you know what you should do further on.

However, if your account got deleted by Snapchat on purpose, this might be due to a violation in their T&C. Users rarely read the User Agreement, where it is stated that using third-party apps where you connect your Snapchat should not be done.

Apparently, a big number of users lost their accounts due to errors of this sort.

Further on, if you think that someone got into your account somehow, and changed the password, we have some advice for this problem too.

In this instance, the first thing you should do is visit Snapchat’s Help Center, and follow through with the same steps we mentioned above:

  1. Open the link, and select ‘I can’t access my account’.
  2. Next, select ‘I see an error message when I log in’.
  3. Select ‘Yes’ when asked to submit a support ticket.

If your account got hacked, and only the password was changed, you’ll need to have access to your email, and the phone number you connected to the hacked Snapchat account.

Unfortunately though, if the recovery email that was linked to your Snap account was changed too, you’ll be unable to gain access to your account without Snapchat’s Support Center.

Wrapping up

To sum up, it rarely happens for Snapchat to randomly delete accounts without notifying them of some breach of the T&C. Hence, make sure to contact them directly and wait for their reply.

Additional note: Always check whether everything is functioning properly with Snapchat’s servers before thinking the account was deleted. You can use sites such as Downdetector.