How to Fix: Wordle Not Working

Popular and highly addictive web-based game Wordle is taking over the globe as we speak. A huge factor driving the game’s rapid ascension is the fact that they are able to share their own Wordle results on other social media, via text message or over email, and see how quickly others guessed the daily term.

But, not everything goes on smoothly when users are trying to play Wordle, as it turns out that if you are a NY Times subscriber, you might experience a glitch when trying to load the game.

You are not alone in this, as I was are also seeing the white screen issue, not knowing how to fix it.

Nytimes page - blank page

I tried a couple of times to open it on a new site window, but nothing changed, and I saw the blank screen over and over.

It made me wonder whether Wordle servers are down or if something completely different is going on, making it not load.

I my quest to find the solution to this problem, this is what I found - keep on reading if interested.

Bonus read: How to reset Wordle stats?

How to fix Wordle not working/loading

After thorough research about this, especially what Reddit users reported, it turns out that for those who have subscribers to the NY Times, Wordle has an issue with the cookies that the newspaper leaves on our web browser. Also, the problem with Wordle not loading is not exclusive just to Google Chrome, as there were also complaints from people who use browsers like Firefox and Safari.

Wordle glitch - repost image from Reddit

Therefore, the solution is to get rid of all the cookies that the Times leaves on our browser.

For example, if you are using Chrome for playing the Wordle game, this is how to remove the cookies:

  1. Open the Chrome browser.
  2. Click on the three dots (upper right corner).
  3. Navigate to 'Settings'.
  4. Click on 'Security and Privacy'.
  5. Click on 'Cookies and other side data'.
  6. Click on 'See all cookies and site data'.
  7. You will see a search field tab in the upper right corner) - type in “nytimes”.
  8. Click on 'Remove all Shown'.

How to fix if Wordle shows a blank page on iPhone, iPad or macOS

To fix Wordle on iPhone or iPad:

  1. Navigate to your iPhone/iPad’s Settings.
  2. Then, find and tap on Safari.
  3. Scroll down till you see Advanced and tap on it.
  4. Tap on the option Website Data.
  5. In the search tab, type in “nytimes”.
  6. When appears, swipe left on it and tap on Delete.

Nytimes loading

Delete option Nytimes

  1. Open Safari and launch the Wordle page again.

To fix Wordle on Mac:

  1. Open the Safari browser on your Mac.
  2. Select Safari from the menu bar (top of your screen).
  3. Click on Preferences.
  4. Click on the 'Privacy' tab.
  5. Click on the 'Manage Website Data' option.
  6. In the search tab, type in “nytimes”.
  7. When it appears, select the option and click on 'Remove' 'Done'

Remove Wordle cookies


Try these fixes to see if they work out for you, and get prepared for your morning battle with the English language. After all, Wordle is a great mental game worth trying.

You also might be interested in learning how to share Wordle on Facebook - we have a blog post on that too.


What to do when Wordle won't refresh?

The NYT version of the game has a reload button in the upper right corner, and it is the counter-clockwise circle arrow - tap to reload the game. If that doesn't work, try relaunching the app.

How to refresh Wordle?

Tap on the Clear & reset option at the bottom and then 'Clear & reset on the pop-up. Go back to the NYT Wordle game page, and you will see that your Wordle stats have rest and you can start fresh.

Will clearing cache delete Wordle?

No, it won't, and clearing your browser's cookies will not reset your Wordle streak. However, we suggest you avoid doing so or whitelist the Wordle website cookie before clearing your cookies. Depending on your browser, your data might be stored in that browser cookie if your browser does not use local storage for websites at all.