How to Fix: PS5 Controller Won't Charge

Tijana Kargovska

Written by Tijana Kargovska

Linkedin Twitter Published 1 year ago / updated 1 year ago - 3 min read

The PS5 DualSense controller is among the best controllers for all types of gaming equipment.

However, PS5 users have placed several complaints regarding the controller not charging fully, or not charging at all.

As opposed to the Xbox controller, the DualSense controller doesn’t offer an option of swapping the internal batteries, which consequently brings users to a much bigger problem since the controller is not charging properly.

Since the PS5 was quite expensive when it rolled out, and it’s only natural for all buyers to expect amazing services while using the gadget, it can get quite frustrating not being able to use the controller properly while experiencing issues.

However, there are several things you can do to try and fix your controller yourself, before resorting to bringing it to a repair shop, or an authorized Sony store.

In the article below, we’ll give you several troubleshooting tips, as well as what you can do to fix the PS5 controller. So, if you’re having trouble - we have your back.

How do I fix the PS5 controller not charging?

According to recommendations made by Sony, you should first try some troubleshooting methods. The ones listed below are focused on the cable:

• Connect the USB charging cable to a different port in the PS5.
• Cables labeled as ‘Charge only’ can’t be used for this method, but you should try using a different Type-C to Type-A USB cable, which is used to ‘charge and sync’.
• Use a Type-C to Type-C cable, if you have one.
• Use a charger that is compatible with the USB C cable used to charge the DualSense. Important note: Not all USB chargers will be compatible with the DualSense controller.

Additionally, we’ll present several other things you should check besides the cable:

• If something got into the port, it might be causing issues such as the controller not charging. Check the port contacts.
• If you keep experiencing issues with the PS5 controller, try a DualSense charging station.
• Check if the controller functions properly while plugged in. If it does, it’s a strong indicator of issues with the battery on the controller.
• Lastly, check for any firmware updates on the controller.

If none of the methods that were mentioned above seem to have fixed the issue you’re experiencing, check if the controller is still under warranty. If it is, consider contacting PlayStation Support Team, where you’ll be advised on how to proceed further. You might need to repair or replace the controller if nothing else can be done.

How to fix the DualSense controller not charging fully?

The DualSense not charging fully might be due to several reasons as well. This can indicate issues with the cable, the controller, or the PS5 itself.

• If the charging cable is damaged, and even if the issue is internal and not noticeable, you still won’t be able to charge the controller, or the connection might break, causing the controller to not charge fully.
• Since the batteries can’t be switched on the DualSense controller, if there are any issues with the battery, such as them getting weaker, your controller wouldn’t charge fully.
• Lastly, if there’s any type of damage to the controller, such as the controller being dropped on the ground, or soaked in water, issues such as not charging properly may occur.

Some of the reasons that are mentioned are easily fixable, such as issues with the cable. However, if you’re sure the issue is not in the cable, you should still consider bringing your controller to a repair shop.