What Does it Mean When it Says ‘FaceTime Unavailable’

Written by Emilija - Reviewed by Tanja Messaging / FaceTime

6 min read

Those who own iPhones are fortunate to have a built-in app that allows seamless communication between them.

Due to the quality of the app, many users choose FaceTime as a primary means for online video chats with friends and with colleagues.

However, despite the smooth user experience, some users have encountered an error message stating 'FaceTime Unavailable'. This stops users from communicating with each other on FaceTime.

There are many reasons why this message occurs on iPhones and iPads. Therefore, we will go through all of them in this blog post, so you will have a clearer idea of what might be the issue.

Why does the ‘FaceTime Unavailable’ message show up?

The message shows up every time a user is unable to make a call through the app.

As mentioned before there are many reasons why this message may occur on your iPhone or iPad.

So here are some of the reasons that cause this message to show up:

1. The FaceTime app is not enabled

If your FaceTime app is showing you the error message, it might be because you have not enabled the app on your iPhone, iPad, or iPod Touch.

To enable the app go to the ‘Settings’ app on your device, find the app, and tap on the toggle button that says that people can contact you on all your devices with your FaceTime using your phone number or email address.

If the app is enabled try turning it on and off so the app can reload.

FaceTime settings

2. Your camera is not working properly

The camera app must work properly on your Apple devices for FaceTime to be able to work.

If your camera is not broken then you should check if you have set certain restrictions on FaceTime.

If you have, you won’t be able to see the FaceTame app at all on your home screen.

To check if this is the case go to Settings>General>Allowed apps. Next, check if the toggle button beside FaceTime is turned on.

3. Incorrect phone number or email address

One of the most obvious reasons that are often overlooked is using incorrect phone numbers or incorrect email addresses.

When you are trying to reach out to an iPhone user then you should be typing in the number associated with that particular phone device/ FaceTime account. And if you are trying to reach out to Mac computer users you should be using the email addresses associated with their FaceTime account.

4. FaceTime is not available in your country

In some regions, FaceTime, unfortunately, is still not available. If you purchased your Apple device from a country where FaceTime is not available, then the error message might appear even if you are in a country where you can freely use the app.

Here is a list where you can check FaceTime country availability.

5. Issues with your network settings

Another thing that might cause FaceTime not to work properly is issues with your network and Internet connection.

This might be the cause of your problems if FaceTime works most of the time.

One of the solutions you can try out is resetting your network settings.

  1. Go to ‘Settings’.
  2. Tap ‘General’.
  3. Tap “Reset” and tap ‘Network Settings’.

Once the settings are reset, you should be able to use FaceTime again.

6. Issues with your device (restart your iPhone)

Another old-school trick worth trying is restarting your device. This can help you fix some of the smaller issues.

  1. To restart your iPhone device, press and hold the key for loving your device on the side of your phone, and then swipe the slider to turn off your device.
  2. Repeat the same steps to turn your device on.
  3. If you are an iPhone X user or higher press and hold the locking button and one of the volume buttons to turn the iPhone off.
  4. Repeat the steps to turn the device on.

Other common issues

worried woman looking at phone

  • The person you are reaching out to does not have a compatible device. FaceTime is only available for Apple users. So, if you are trying to reach out to an Android user, then you might come across a ‘FaceTime Unavailable’ message.

So before trying to call someone over the app, make sure that they are Apple users first.

  • The person chooses not to answer your FaceTime calls. The reason why you see this message may be because the person is ignoring your calls.
  • The person you are reaching out to has their phone put on ‘Do not disturb’. This feature mutes all incoming notifications, like messages, phone calls, or video calls, without users needing to turn off their phones.
  • The person is not connected to wifi, a cellular connection with a carrier, and a plan that supports FaceTime.
  • The person you are reaching out to is on another FaceTime call.

How to fix FaceTime not available

While some of the issues can be easily fixed, there is not much you can do about others. If someone has run out of cellular data, the only way for them to answer your calls is if they manage to find a Wi-Fi hotspot or buy a bigger Internet plan.

Also, if none of the methods mentioned above work, you can try using online recovery tools.

But, before you do that make sure to back up all the data in your iPhone, to avoid the risk of getting important files deleted from your phone.

If you are using FaceTime often, you might be interested to learn how to see how long you've been on FaceTime after the call is over. And read how to pause FaceTime on iPhone and Mac in case an inconvenience occurs during a video call, which might force you to pause the communication.