How to Fix: Zoom Error 1001

Written by Tijana - Reviewed by Ivana Messaging / Zoom

4 min read

If you started receiving the ‘Error 1001’ while using Zoom’s meeting services, you’re in the right place.

Recently, a big number of users reported the exact same problem, but luckily, the issue can be fixed with a few easy clicks.

Since the pandemic outbreak, nearly all companies resorted to the WFH option, which consequently brought the question of which online-meeting platform should be used.

Since December 2019, when Zoom had 10 million average daily users, the platform has grown immensely, and now counts a shocking number of 300 million daily users.

However, as the platform grows, and more users keep joining Zoom, errors seem to be happening more on a daily basis.

Luckily, since most of the errors are labeled, troubleshooting is much easier.

The Error 1001 usually pops up when you join a meeting that is out of your current organization, or when your email is not recognized to belong to your Zoom account.

However, the error can be fixed, and the steps are not complicated at all, so dive into this article and get rid of Zoom’s annoying error.

How do I fix Error 1001 on Zoom?

Zoom’s Error 1001 mostly occurs with student/university accounts, and not as much with business accounts. This is due to Zoom not recognizing the organization email as an account on its platform.

Additionally, if you’re using a burner non-verified email, or an email that used to belong to a now-blocked account, this same error might pop-up.

The burner emails are easily created in a matter of seconds and deleted in a matter of minutes of being used, which is why Zoom blocks them out, as a security measure.

Hence, make sure to use legitimate email addresses, such as Gmail or Yahoo.

Troubleshooting methods

1. Reconnecting with your organization’s Zoom account

Since the Zoom Error code 1001 occurs mostly due to either a faulty email, or an issue between your personal email and the email of your organization, reconnecting the account might solve the issue.

  • Start by logging out of all accounts that are linked to that email, especially since you can’t know for sure which of the accounts might be causing the issue.
  • Try using the Zoom account link from your School/University. In case you lost it, the links are usually https://(university name/school name).zoom.us/signin
  • After logging in, a confirmation email will be sent to the associated email address.
  • Sign into your school/university email, and open the confirmation link to confirm your email address.
  • Further on, a button should pop-up, allowing you to ‘Switch to a new account’.
  • Click on the button, accept the T&C, and log in with your new Zoom account.

2. Check for updates

If your Zoom app is running on an older version, you should update your Zoom application to the newest release. This is not an issue with Zoom, but rather how all apps work.

Apps are constantly being upgraded in order to fit the needs of the users, which is why updates are necessary.

Open the App Store or Google Play Store to make sure you haven’t disabled the ‘Auto-Update’ feature, which would cause the Zoom app to start crashing.

3. Uninstalling and reinstalling Zoom

If none of the above-mentioned solutions fixed Zoom Error Code 1001, you should try uninstalling and reinstalling the app again.

There may be something faulty in the app, so reinstalling it will give Zoom a clean slate and may fix the issue.

As frustrating as it may seem, the issue can be fixed. However, if you’re still unable to get rid of Error 1001, you should consider contacting Zoom’s support team. Additionally, make sure to provide them with as many details as possible, and make sure that you provide them with screenshots of the issue you’re experiencing. It is advisable to do this since tech-support teams might take some time to answer, so try and lower the correspondence by providing them with all information they might need.